Mevo Flex allows you to start and end your trip in any approved park within the Flex Zone. Our Flex Trip Guide steps you though a Flex trip, from reserving your vehicle to finding a park and ending your trip.
Note: Mevo Flex operates in Auckland and Wellington. For information on Mevo Loop (operating in Hamilton) jump to Your Mevo Loop Trip Guide
Booking your Mevo
Tap Reserve to book a vehicle up to 30mins in advance. The reservation time is free. After 30 minutes, the vehicle will be released back to the network.
💡 Tip: You can always begin your trip, and then lock the vehicle remotely to secure it.
💡 Tip: The address is a best approximation based on GPS data 🛰 If you ever can't find your vehicle we can help you. Use the 💬 icon at top right of your app for instant support: go Vehicle Help > Can't Find My Vehicle.
Damage Check
💡 Tip: You can also let us know if you car is dirty. Tap the 💬 to open a new conversation and go to Vehicle Help > Vehicle Maintenance > The car is dirty.... Our team will be alerted to give the vehicle a groom after your trip.
Unlocking your Mevo
Mevo vehicles are keyless. Use your Mevo app to unlock the vehicle when you arrive at the car.
💡 Tip: Bluetooth is the fastest way to connect to your Mevo. Once you are at the vehicle wait until the bluetooth icon turns 🔵 before tapping Unlock 📱
Need Help with your Vehicle? ⚙️
Open your Mevo app to the Drive tab and select Vehicle Guide. You'll find information about starting your vehicle, adjusting your settings, and connecting your device.
Make a Stopover 🛒
Running errands in the City? Wellington City Council and Auckland Transport metered parking is free for Mevo vehicles 🎉 . Simply find a park and tap Lock to make a stopover.
💡 Tip: You still must abide by time restrictions on metered parks 👮♂️
Refuelling/Recharging
Open the Refuel tab while on a trip to find your nearest supported fuel station or charging station.
Finding an End Trip Park 🅿️
You can end your trip in any approved park within the Flex Zone. Swipe up while on trip and tap on Map & Parking to check the End Trip parking rules in your area. Some unsuitable parking is marked in red 🚨
💡 Tip: You can see our parking rules for Wellington or Auckland at any time on our website
Ending Trip
Unlock the car ❇️ and then select End Trip ✴️ . Note: the End Trip button won't work if the car is locked.
💡 Tip: You know your trip has ended successfully when you see the Trip Complete card pop up and when you receive a Trip Summary email ✉️
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