Our vehicle team refuel vehicles between trips. If you find the fuel indicator (right corner of the speedometer) is looking a little low during a trip, follow the instructions in the app to refuel your Mevo.
Open the Refuel tab the next time you’re on a trip and you'll see detailed information about the supported fuel stations and refuelling instructions for your Mevo.
Unable to reach a supported station?
No problem! Visit any petrol station with the matching fuel type to your Mevo. Please pay for the fuel yourself and send us a picture of the receipt in the chat messenger. We will provide you with:
A full refund for the refuelling cost to your trip.* OR
An equal amount of credit to the fuel cost.
*If your refuel cost is higher than your trip cost, we’ll refund you for the entire cost of your trip and load the remaining amount as an account credit.
App Troubleshooting:
Re-set the process by hanging the pump up and driving out and back in to the station.
Close the refuel tab and Mevo app then re-open both.
Check the pump number you have selected is the one you are currently at.
If this doesn’t help, please pay for the fuel yourself and send through a photo of the receipt to our support chat for reimbursement.
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