In an emergency, call 111 first.

Your safety is of the utmost importance to us. In all scenarios, please make sure you are safe first before carrying out further instructions.

Every Mevo vehicle has a first-aid kit on board (see GIFs below).

Audi A3 e-tron first-aid kit is located in a storage compartment underneath the driver's seat.

Volkswagen Polo first-aid kit is located in the car boot.

📝 Please let us know if you used items from the first-aid kit so we can replenish them.


Only when you are safe and secure, you can reach us by calling the emergency line (0508 111 MEVO 6386) from in the app or message us on messenger in-app. We can give you further directions on what to do with the vehicle.

Please complete an accident form which can be found in the glove box of the vehicle, or download the digital copy here. We will keep you updated as we work with our insurer on the claim.

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