When you notice you lost or left something behind in a Mevo from a previous trip, the easiest way to retrieve it is by booking the vehicle again to unlock it.

Vehicle Available in App?

You can book yourself into the vehicle if it is available in app. Hint: You can search for a specific vehicle by hitting the vehicle icon on the top of the screen. Booking into the vehicle will begin a new trip which you will be charged for. Please let us know if you checked a vehicle at the airport as we will be able to refund the airport surcharges if the vehicle has not moved.

Vehicle not in App?

If you need immediate help to access the vehicle, please use our chat or support line 0508 111 MEVO. This will put you in contact with our live support team who can help you retrieve the item. If the vehicle is on-trip with another member, our team can let you know when the vehicle is available to book again and help organise accessing the vehicle.
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We keep a lost property register, with a 3 month expiry. Please chat with us to submit a lost property ticket, and we will reach out to you if or when the item is reported as found.

If needed, our team can check the vehicle on your behalf. Please submit a lost property ticket via the in-app chat. Our team will then endeavour to check the vehicle within 48 hours, and let you know the outcome. A $30 call out fee applies to all callouts, and an additional delivery fee will be charged to your account upon successful delivery.

We offer a few delivery methods depending on the initial city and the delivery address. If the delivery address is within the same CBD as the vehicle, then we can organise same day delivery, depending on our operation teams capacity. Otherwise we will need to deliver via the mail.

We cannot offer pickups from our office.