BYD: Can't unplug the BYD?

How to unlock the BYD Atto 3 charging port

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Written by Support
Updated over a week ago

The charge port should be unlocked when you unlock the vehicle through the app. However, sometimes this may not be the case, if the vehicles electric lock mode is enabled.

Quick Fix

To quickly release the cable, press the unlock button on the drivers side door. You should then be able to pull out the charging cable.

Turning off electric lock mode

Deactivating the electric lock mode should prevent any issues with pulling out the charging cable in the future. This will need to be done on the vehicle's infotainment screen:

Car Widget > New Energy > Charging Settings > Deactivate

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