FAQs
Other commonly asked questions
By Narain1 author10 articles
- How do I contact support now that Ryd is Mevo?The phone number and email address you already use still reach the same team.
- I have a Ryd QR code or link from a hotel or business. Will it still work?Existing Ryd QR codes, links and partner signage continue to work.
- I was a Mevo member before. Does my old account still work?If you used Mevo before the relaunch, the old app and login no longer work. Here is what to do instead.
- I was a Ryd customer. Do I need to do anything?What carries across automatically now that Ryd is Mevo.
- Are prices or plans changing now that Ryd is Mevo?Pricing, plans and memberships are unchanged by the move to Mevo.
- Ryd is now MevoWhat the change from Ryd to Mevo means for you, and what stays exactly the same.
- What happened to the Ryd app?The Ryd app is now the Mevo app. There is nothing to download.
- What happens to my data now that Ryd is Mevo?How your account information is handled as part of the move to Mevo.
- Who are Mevo and Carbn Group?Who now runs the service you knew as Ryd.
- Why does my receipt or bank statement say Ryd?You may see either Ryd or Mevo on receipts and card statements during the transition.