Sometimes technology doesn't play nice, but we're here to help if you're having problems signing into your account.

First, check and see if you can log into the web version of the Mevo app by signing in with your username and password here.

If you're not able to log in there either, there's probably an issue on our side preventing you from signing in. It's likely a quick fix, so chat with us and we'll get right on it.

If you're able to log into the web app but not on the app for your phone, check:

  • You're connected to the internet (try loading mevo.co.nz in a web browser to confirm)
  • You've got the most up-to-date version of the app (open your app store and check for updates)

If those are fine, chat with us and let us know so we can get your problem logged. Follow the normal process of logging in (below) and tell us where things are going wrong, as well as any error messages you're seeing along the way.

  1. Open the Mevo app
  2. Open the menu by tapping the line icon in the top left of the screen
  3. Tap "Login"
  4. Enter your email address and password
  5. Make sure the "Remember Me" switch is on
  6. Tap "Login"
Did this answer your question?