Before taking a trip with a Mevo, a pre-authorisation amount of $15 is temporarily held against your credit card to ensure that the payment card is both valid and has sufficient credit.

This is similar to the (much larger) amounts often held by rental car companies during a rental, or service stations when you pump petrol.

The amount that Mevo pre-authorises has been set at around half the price of the average Mevo trip. If you don’t have enough funds available on your payment method and the pre-authorisation fails, you’ll be unable to book a Mevo. You can either transfer sufficient funds to your payment method or replace the credit card on your account.

At the end of your trip, when the billing is processed: the held pre-authorised amount will be released back to your account, and the trip total will be debited separately from your card.

If you take a trip and find that the pre-authorised balance is slow to reappear, please check with your bank as often this is due to their protocols.

Here’s the contact info for some of the major banks in New Zealand:

ANZ - 0800 269 296

ASB - 0800 803 804

BNZ - 0800 275 269

KiwiBank - 0800 113 355

Westpac - 0800 400 600

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