Mevo is Aotearoa New Zealand’s on-demand car share service. We’re a growing, venture-backed startup changing the way urban Kiwis and businesses think about car ownership. Instead of buying, storing, and maintaining a private car, our members access any vehicle in our shared fleet when they need it, unlock the car using our mobile app, and pay only for what they use. Read about NZ and the world’s BIG car problem that we are trying to solve.
👋 Meet our team: https://mevo.co.nz/team
The Opportunity
We’re hiring a Wellington-based Experience Operations & Insights Specialist for a role supporting customer insights, growth processes, and some technical operations. This is a unique opportunity to influence both how we learn from our members and how we scale those learnings into action.
You’ll report to the General Manager of Demand & Experience and support operations through a critical transition period - ensuring our customer lifecycle insights stay strong and our product quality remains high.
Role Summary
Contract Length: Full-time employment
Hours of work: 32-40 hours per week negotiable
Pay Band: Specialist 1 - 3 depending on experience
Base Salary: $62,400 - $69,453
Additional Perks: Discounted vehicle hire, performance bonus, opportunity for Employee Share Options Scheme
Location: Must be based in Wellington, 3-day minimum in office
Start Date: 21 August, 2025
What You’ll Do
Analyse customer feedback, support tickets, and product usage to surface actionable insights.
Help with the occasional customer support shift to assist the team and gain firsthand insight into member needs and experiences.
Coordinate communication and messaging across key customer lifecycle stages (e.g., onboarding, reactivation, churn prevention).
Build and maintain dashboards tracking customer lifecycle stages and engagement patterns.
Develop simple segmentation models to identify key user groups and growth opportunities.
Help create journey maps highlighting pain points and retention opportunities.
Identify and report on emerging trends in customer behaviour, complaints, and feedback.
Collaborate with Marketing, Mobility, and Product to translate insights into improvements.
Support the wider Experience and Marketing teams with campaign planning, member engagement initiatives, and service improvement projects.
What We’re Looking For
Essential Skills
Analytical skills with demonstrated ability to work in Excel, Google Sheets, or similar tools.
Understanding of customer lifecycle, feedback systems, and segmentation.
Clear communicator with excellent writing and documentation skills.
Curious, organised, and comfortable working independently in a fast-paced environment.
Basic graphic design skills for creating visual reports, simple marketing assets, or customer-facing content (e.g., Canva, Figma, or similar tools).
Enthusiastic about learning and applying how AI tools can improve customer success, efficiency, and insight generation.
Bonus Skills
Basic experience with SQL or analytics platforms (e.g. Looker, Retool, Amplitude).
Exposure to CRM systems (HubSpot, Intercom, or similar).
Previous experience in mobility, tech, or customer experience roles.
How to Apply
Submit your CV and we’ll review applications within 5 business days. Selected candidates will complete a short task followed by interviews.